Terms and Conditions


PRICES, DESCRIPTION AND AVAILABILITY OF GOODS 


All goods are subject to availability & prices are subject to change without notice.

In case goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product.

We have taken the utmost care to ensure all product descriptions, pictures, information and prices are accurate, however we do not accept liability for any inaccuracies, errors.

We reserve the right to withdraw any items from this website at any time and/or remove or edit any materials or content on this website. Whilst we will use our reasonable endeavours to process all the orders submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an Order Confirmation, which we reserve the right to do at any time.

 

SERVICE AVAILABILITY

 Items offered over this website are only available for delivery to the United Kingdom (Mainland only). If you wish to order items from another EU member state outside of the UK via this website, then delivery arrangements can be made. Please contact hello@iducandles.com for more information.

 

VALUE ADDED TAX

 All purchases done through the website are subject to statutory Value Added Tax (VAT). The prices displayed on this website include VAT.

 

PAYMENT METHODS

You may order online using a credit /debit card (we accept delta, maestro, master card, solo, visa (not electron), visa electron debit. you may order by telephoning us and pay using your credit /debit card. all prices are in pounds sterling (£) and credit /debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.

 

DELIVERY ARRANGEMENTS

Your shopping basket displays the goods you have purchased with an indication of the delivery timescale. we will notify you if your goods are not able to be despatched within this timescale, e.g. some ‘made to order’ goods may take longer.

If our supply of the items is delayed by an event outside of our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

the costs for delivery are shown depending on the shipping destination and the delivery service selected. any delivery times quoted are estimates, based on availability and normal delivery time. please note that there may be some products that we do not ship to certain destinations, which will be indicated in the shopping basket.

 

CANCELLATIONS AND RETURNS

We care about what you think of IDU and hope you’re happy with the products. If for any reason you are not happy with our product you may return your order within 28 days of receipt in exchange for a full refund. Please notify us of your decision to cancel through the online contact form on our website.

All goods must be returned in a state where they can be resold. Candles will not be accepted for return once they have been lit.

All returns will be accepted by post. You must pay for the postage cost for returning the items. The address is 13 Dunelm Street, E1 0QQ, London, UK). You must send the item in the same package that you received it, include a printout of the electronic receipt, and follow the directions on the “Returns” section of this website.

COMPLAINTS

You experience matters to us. Please contact customer service should you have a complaint with the product or service you might have received. Customer Service: info@iducandles.com We aim to respond to you within 5 working days.